Ken Blanchard

Internships, Jobs and Careers: There Is No Such Thing as an Unimportant Job

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Today my younger daughter and I had lunch at a nice restaurant in West LA where we have eaten before and had excellent service. But, today, with the restaurant half empty (a summer Friday in Los Angeles), the service was lousy.

The waitress, who was off-putting, missed every opportunity to provide a pleasant dining experience. One small example pointed out by my daughter:  read more »

Submitted by PZMiller on Fri, 07/25/2008 - 20:21.